1. Contents
   The system visualises the available programs, tours and transfers in real time.
2. Selecting the program and providing Guest details
   Please select the desired program and then click on the ‘Book’ button.
   Please proceed by providing the following details:
    - Date and hour of program
    - Number of participants, indicating separately the number of children under 12 years of age
    - Personal details
       - Name*
       - E-mail *
       - Your address in Budapest on the starting date of your program: the name and address
          of your hotel or a private address. (This is necessary since price of the program includes
          a pick-up service; we drive you from your accommodation place to the departure point
          of the program.)
3. Recapitulation of your order
   On this page you can view the details of the chosen program; the date, the price and the number of participants.
4. Payment
   Please provide the details of the person making the order. It is for the name and address of this person that the invoice will be issued. It is required to fill all the fields. (Address = hotel or a private address!)
    - Payment with PayPal (not yet available), or payment direct to the tour company.
5. Reservation confirmation
   We shall confirm your reservation by e-mail, sent to the address you indicate.

III. GENERAL TERMS & CONDITIONS

1. The contract: the contract is validated after payment of the participation fee by Customer and reservation confirmation by Service Provider.
2.  Reservation method: TheBudapestHelp can accept reservations or modification requests only in written format.
3.  Participation fee: the participation fee includes the prices of the services listed in the brochure or the written information sheet. Please note that the services can differ according to the program.
4.  Conditions for participation: all programs must be paid and Customer has to hold a valid ticket / voucher.
5.  Cancellation of contract: TheBudapestHelp reserves the right to cancel the contract should the Guest / Customer fail to pay the total participation fee before the start of the program.
6.  Cancellation procedure and conditions: Customer may cancel the booking any time before the onset of the program by means of a written cancellation request. Should the cancellation occur at least 48 hours before the start of the program, TheBudapestHelp will charge a 20 % administration fee. Should the cancellation occur less than 48 hours before the start of the program, TheBudapestHelp will charge a 70 % administration fee.
7.  Complaint procedure and conditions: should the language of the tour not correspond to the language confirmed in the voucher, the Guest or her/his representative may submit a written complaint addressed to TheBudapestHelp within 8 days following the program. All other complaints should also be submitted in writing, addressed to TheBudapestHelp, within 8 days following the program.